Mental Models

Accurate communication of risk is not only an issue of high accuracy of underlying data but also in correctly designed simple communication. Past work on risk communication and usable privacy have focused primary on two cases: privacy risk via permissions in Android and security risks in browsing. Accurate feedback requires communication of risk, learning from the feedback, and aligning with user mental models.

Risk communication is most effective when aligned with the mental models of the target of the communication. Risk communication in the medical domain is the focus of a vast literature. Here the focus is on the application of risk communication and usability in the privacy domain which itself has been informed by earlier work in risk communication.